Managed ISP and WISP Services

Subscriber Web Mail

The ISP Portal web mail solution supports standard email functions through its easy-to-use Basic interface. And with its Advanced interface, you can offer more sophisticated subscribers such features as a complete calendar system, task manager, and an array of time-saving productivity utilities.

Email Aliases

Each subscriber account receives up to 5 email aliases, giving your subscribers a total of 11 email addresses. Access email addresses like ‘sales@somedomain.com’ and ‘info@somedomain.com’ from a single account.

Spam and Virus Protection

Spam filtering and antivirus tools are standard. The virus filter is always ‘ON’ by default, while the spam filter is initially ‘OFF’ by default, allowing subscribers to activate and configure the spam filter to their needs. The interface includes custom block and allow lists, sensitivity settings, and handling options.

RADIUS Authentication

Automate subscriber authentication and reduce time managing accounts with industry-standard RADIUS Authentication. Seeking our Instant Footprint solution? We offer RADIUS pass-through (proxy) services, as well as a hosted radius product accessible via a protected website.

Reseller Web Hosting

Another valuable income stream for your business, Reseller Web Hosting enables you to offer no-hassle web site hosting services to your subscribers. Each hosted domain comes with:

• 10GB of storage.
• FTP access.
• Subdomains for convenience and unlimited flexibility.
• 100 unique email accounts per domain, plus up to 100 aliases per domain.
• 100GB of bandwidth per account, per month.
• Industry standard Apache with professional website development environments built in, including PHP, MySQL, and Perl.
• Simple and efficient domain management through the UBO Domain Hosting Administration Control Panel.

Fully Managed Internet Service

If you’re seeking a turnkey, hands-off back office solution, consider our Fully Managed Internet Service. You focus on subscriber acquisition and retention and leave the hassle of administration and maintenance to us.

When you choose Fully Managed Internet Service, visp.net will operate your Ultimate Back Office Subscriber Billing and Automation Software™ for you. We handle all sign-ups, invoicing, REAP management, sales promotions, payment processing, DSL modem sales & rentals, escalated technical support/customer service, website portal maintenance, and all other subscriber questions in general either by phone or email. You’re free to focus on taking control of your business for growth!

Wholesale DSL and Dialup for Your Subscribers

Signing up new DSL and Dialup customers is fast and easy with UBO.

Instantly Expand Your Dial-Up and ISDN Footprint

The nation’s largest dial-up footprint is available to your subscribers now! Provide your subscribers with over 78,000 dial-up access numbers.

AT&T DSL Footprint

AT&T is available in 13 states, with speeds up to 6 Mbps. Click here for more details.

CenturyLink (Qwest) DSL Footprint

CenturyLink (Qwest) available in 14 states, with speeds of up to 7 Mbps. Click here for more details.

24-Hour Subscriber Call Center Support

Subscribers who can rely on getting the support they need, when they need it, become long-term customers with significant lifetime value to your business. Give your subscribers the benefit of live 24-hour technical support from real people trained to help them get up and running fast.

Our 24-hour subscriber call center also provides support for simple billing questions related to invoices, payment history, due dates, and more.

When you add a subscriber, UBO makes the information needed to support them instantly available to our team of support representatives who are available 24 hours a day, 7 days a week. You receive email notices of subscriber issues that require your attention, ensuring that no issue falls through the cracks.

Custom phone greetings are available, too, for $100/month — free after you reach a count of 500 active subscribers.

Triple Guarantee

We aim to provide the highest quality services available in the industry — and we guarantee it:

• 100% Satisfaction Guarantee – If for any reason your subscriber is not satisfied with the services you provide through your partnership with visp.net and you provide the subscriber a refund, visp.net will provide you a full refund for the wholesale cost you paid for that subscriber’s services for up to 60 days prior to your written request for refund (not to exceed the same period you refunded the subscriber).
• 100% Uptime Guarantee – Visp.net uses redundant technologies to maximize uptime of its network. At your request, visp.net will provide you with a pro-rated refund for downtime that negatively impacted your subscribers according to visp.net’s written Policies and Procedures.
• 100% Retention Guarantee – If a migrated subscriber terminates due to dissatisfaction with services provided by visp.net during or up to 90 days from the start of the migration process, visp.net will credit the ISP 12 months of the wholesale rate for that subscriber’s service. To exercise the guarantee, ISP must follow the ISP’s part of the migration process according to its planned schedule and carefully follow visp.net migration staff instructions. If a subscriber cancels, provide a copy of a verifiable written cancellation notice from the subscriber stating the reason for the subscriber’s termination, which must be attributable to the migration. Applies to ISPs with 12 month or longer term.