Triple Guarantee:
Visp.net strives to provide the highest quality services available in the industry.
Services are guaranteed as follows:
100% Subscriber Satisfaction Guarantee – If for any reason your subscriber is not satisfied with ISP services you
provide through your partnership with visp.net and you provide the subscriber a refund, visp.net will provide you a full
refund for the wholesale cost you paid for that subscriber’s services for up to 60 days prior to your written request for
refund not to exceed the same period you refunded the subscriber.
100% Uptime Guarantee – Visp.net employs a wide array of redundancy technologies to maximize uptime of its network.
At your request, visp.net will provide you with a pro-rated refund for downtime that negatively impacted your subscribers
according to the terms of these Policies and Procedures (see the Service Outages section below).
100% Migration Retention Guarantee – If a migrated subscriber terminates due to dissatisfaction with visp.net provided
services during or up to 90 days from the start of the migration process, visp.net will credit the ISP 12 months of the
wholesale rate for that subscriber’s service. To exercise the guarantee, ISP will provide a copy of a verifiable written
cancellation notice from the subscriber stating the reason for the subscriber’s termination, which must be attributable
to the migration. Applies to ISPs with 12 month or longer term.
Visp.net Service Mark Information
The following is a list of visp.net's trademarks and service marks. When using the marks in publications that will
be distributed only in the United States, include the appropriate TM, SM, or ® symbol on first use. For publications
that will be distributed outside the United States, do not include trademark symbols. Instead use the appropriate
trademark attribution notice.
visp.net TRADEMARKS
GENERIC TERM(S)
ISP in-a-box®
application program
Visp.net™
network operation center, ISP, software, etc.
Visp.net logo™
ISP in-a-box logo™
Building The World's Largest Network of Successful ISPsSM
