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Active Paying ISPs, current visp.net ISPs who are meeting their monthly minimums and pay the invoice in full each month. They have active paying subscribers and are actively marketing ISP services.
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Auto billings, visp.net’s billing staff may store a credit card on file and run it each month to automatically pay an ISP invoice. Additionally, ISPs may store a subscriber’s credit card on file and automatically charge it each month.
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BYON, (Bring Your Own Network), provides the necessary tools and back office management solutions to any ISP with wireless, broadband cable or DSL, or dial-up network. *This solution requires ISP in-a-box.
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Canceled ISPs, a visp.net ISP on a month-to-month commitment or has reached the end of the term commitment with visp.net. They have canceled by written notice and do not have a balance due.
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Chargebacks, when a credit card holder disputes a charge to their credit card company and requests the credit card company reverses the charge. visp.net or ISP then must prove the charge is valid. Also, visp.net initiates a credit card refund to an ISP for pre-paid services if the ISP quits service.
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Client, VISP Technologies’ Management and Billing software.
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Customer Paid Until dates, the future date an ISP is paid up to when a prepayment is made.
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Deleted ISPs, a visp.net ISP that has been canceled and has been deleted from POG and IIAB or IFP. Their account is in good standing with visp.net.
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Domain Hosted Accounts, visp.net provides web space that a subscriber can point their domain to and have it live on the internet 24x7.
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Domain Renewals, Domains must be current with a valid registrar, renewals are typically required every year and must be paid to the registrar.
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EOD (End of Day) Reports, a report complete at the end of each day by visp.net employees presenting a thorough representation of the major accomplishments for the day and planned accomplishments for the next working day.
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FMIS, (Fully Managed Internet Service), an end-to-end customer management service includes access to product, email, technical support, and subscriber billing.
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IFP (Instant FootPrint), is a plug-and-play product which allows an existing ISP to expand their footprint to include all our POPs.
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IIAB, (see ISP in-a-box).
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Instant ISP, is an application instantly activating new ISPs across all visp.net servers and software.
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ISP IN-A-BOX®, VISP Technologies’ Internet account management software.
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ISP Billing Software, (see POG)
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ISP roll-up companies, ISPs that are targeting other ISPs for mergers and acquisitions as a growth strategy.
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L5 (Level 5), highest level priority accomplished during the day and expected to be accomplished during the next working day as documented in the daily visp.net EOD Reports.
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License, , is an official agreement on the use and support of internet products and services.
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Online Portal Payments, subscribers can visit their ISPs portal and enter a credit card to bring their account current.
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Package, is a bundle of services and associated pricing defined by the ISP using ISP in-a-box subscriber management and billing software.
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Partner ISP Network Infrastructure/Backbone, (dialup, DSL, wireless, cable, BPL), plugs seamlessly into the visp.net Ultimate Back Office solution (formally known as BYON). Radius authentication (or compatible) is required. Last-mile network can plug directly into vsp.net’s Ultimate Back Office solution allowing the ISP instant access to all visp.net’s resources (Partner Plug-and-Play Network feature).
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PCHelpline, a technical support company we partner with to provide end user technical support.
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POG, (Pay as you Go), a billing system developed by visp.net which requires payment to be made before subscribers have access to our network. Lack of payment will automatically suspend future services.
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Service, email, dial-up, aliases, domain hosting, SPAM filtering, etc., served up via the Ultimate Back Office solution and provided by visp.net.
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Subscriber Management and Billing Software, an easy to use interface into the Ultimate Back Office solution. Powerful, yet simple way to manage subscriber access to services and the billing for those services by allowing creation of customized packages of services an ISP can offer subscribers at pricing set by the ISP.
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Suspended ISPs, a visp.net ISP that has had services disabled due to non-payment. ISPs that have a current Term Addendum with visp.net would be liable for the remaining monthly minimum payments within their term due to their account. These ISPs could become Active Paying ISPs by remitting their balance due within 6 months of non-payment.
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Trouble Ticket A ticketing system used by our technical staff to keep track of current issues for ISPs or subscribers.
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Visp.net Network Infrastructure/Backbone, consists of 78,000 dial-up access numbers nationwide and DSL broadband service in 27 states.
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V-RAC (VISP.net Remote Administrative Client), a program for visp.net’s 24 hour tech support company to access information on customer’s account and payment status.
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